{"\/plan-features\/admin-portal":{"term":"Admin Dashboard\/Portal","description":"Account access for administrators that allows them to check statistics, setup, and manage their phone system."},"\/plan-features\/anonymous-call-rejection":{"term":"Anonymous Call Rejection","description":"Inform incoming anonymous or private callers that you do not accept calls from parties with blocked Caller ID information."},"\/plan-features\/auto-attendant":{"term":"Auto Attendant","description":"Acts as a selection menu for your customers when they call. This way they can choose the appropriate selections and be directed accordingly."},"\/plan-features\/barge":{"term":"Barge","description":"Often reserved for managers or administrators, this function allows you to enter a conversation between two extensions or an extension and an outside caller."},"\/plan-features\/business-sms":{"term":"Business SMS","description":"A cost-effective way that you can unobtrusively reach customers, partners, or employees through a Short Message Service (SMS) text message."},"\/plan-features\/busy-lamp-field":{"term":"Busy Lamp Field","description":"A light on an IP phone that is able to determine if other extensions on the PBX are available or busy."},"\/plan-features\/call-analytics":{"term":"Call Analytics","description":"Used to help track your call times, phone leads, and more in order to assess sales and revenue. "},"\/plan-features\/call-announce":{"term":"Call Announce","description":"An audible version of Caller ID. It informs you who is calling before you pick up the call."},"\/plan-features\/call-continuity":{"term":"Call Continuity","description":"A service that reroutes your calls to a backup number in case your VoIP service or network is down."},"\/plan-features\/call-forwarding":{"term":"Call Forwarding","description":"Lets users stay connected and not miss a call by strategically forwarding calls to a home phone or mobile number."},"\/plan-features\/call-forwarding-advanced":{"term":"Call Forwarding - Advanced","description":"Allows for advanced call routing, transferring a call from landline to mobile, real-time call control, answering rules, and more."},"\/plan-features\/call-hold":{"term":"Call Hold","description":"Conveniently place a call on hold to pick up at a later time."},"\/plan-features\/call-logsreports":{"term":"Call Logs\/Reports","description":"Detailed call records of inbound and outbound calls for each extension."},"\/plan-features\/call-me-now":{"term":"Call Me Now","description":"Considered a reverse click-to-call, this function allows a user to click a phone number and enter their own number in order to initiate a call."},"\/plan-features\/call-monitoring":{"term":"Call Monitoring","description":"Allows a user to listen in on call, with the added functionality of using the Whisper and Barge In feature. It is aimed at helping to improve call productivity and performance."},"\/plan-features\/call-notifications":{"term":"Call Notifications","description":"Get notified of missed calls and call logs through either email, text, or through your user portal. You can even get push notifications on your smartphone through your mobile app."},"\/plan-features\/call-park":{"term":"Call Park","description":"Allows you to place an incoming caller on hold, which can then be picked up by any extension."},"\/plan-features\/call-pass":{"term":"Call Pass","description":"Allows a call (answered on a mobile device) to be transferred back to the VoIP provider's network. Useful for individuals who are constantly traveling or in and out of the office. "},"\/plan-features\/call-queuing":{"term":"Call Queuing","description":"Calling feature that puts incoming callers into a queue if all lines are busy."},"\/plan-features\/call-recording":{"term":"Call Recording","description":"Record and save calls for future use. Recorded calls can come in handy for new hires and training purposes."},"\/plan-features\/call-return":{"term":"Call Return","description":"Easily call the last number that called you with *69."},"\/plan-features\/call-routing":{"term":"Call Routing","description":"The action of directing incoming calls to the correct location by utilizing other features such as Call Forwarding, Auto Attendant, etc."},"\/plan-features\/call-screening":{"term":"Call Screening","description":"To option to see and hear who is calling before answering the inbound call. Perfect for blocking telemarketers or unwanted callers. Sometimes Call Screening includes a text-to-speech messaging option, too, for a quick response or custom message to the caller."},"\/plan-features\/call-transfer":{"term":"Call Transfer","description":"The ability to transfer a call with or without speaking to the person on the other end of the line."},"\/plan-features\/call-waiting":{"term":"Call Waiting","description":"Get notified of an incoming call when you are on the line with another caller."},"\/plan-features\/caller-id":{"term":"Caller ID","description":"View the name and number of the incoming call."},"\/plan-features\/caller-id-dynamic":{"term":"Caller ID - Dynamic","description":"Seamlessly change the number that is displayed on the recipient's Caller ID when you are calling."},"\/plan-features\/caller-id-block":{"term":"Caller ID Block","description":"Lets you block your caller ID information from being displayed on an outgoing call. Oftentimes nested under Privacy Options."},"\/plan-features\/caller-id-control":{"term":"Caller ID Control","description":"Have control over which information is displayed to your customers on their Caller ID."},"\/plan-features\/click-call-me":{"term":"Click-to-call Me","description":"A button that you can be placed on your website or in an email signature that instantly connects a call between you and the customer. The customer needs to enter their phone number in order for the call to be initiated."},"\/plan-features\/click-dial":{"term":"Click-to-dial","description":"A productivity plug-in, this feature syncs up with CRM management systems to make calls by simply clicking a web phone number."},"\/plan-features\/conference-bridge":{"term":"Conference Bridge","description":"Essentially a conference call feature where more than three users can be on the same phone call at once."},"\/plan-features\/call-conferencing":{"term":"Conference Calling","description":"Also known as 3-Way Calling. Simply put, it is extended 3-way-calling. The maximum number of callers on a call depends on the provider."},"\/plan-features\/custom-messagesgreetings":{"term":"Custom Greetings","description":"Present your inbound callers with custom messages while they are on hold."},"\/plan-features\/custom-tagging":{"term":"Custom Tagging","description":"Put a tag or description on specific incoming call numbers. This ensures that the call can be directed to the right person, department, etc."},"\/plan-features\/desktop-integration-client":{"term":"Desktop Integration Client","description":"Whether your VoIP service's Desktop client can connect to and sync up with various integrations and plugins. It helps to put the power of your phone system onto your computer."},"\/plan-features\/dial-name-directory":{"term":"Dial-by-Name Directory","description":"Set up by your company, this feature gives inbound callers the freedom to say the first or last name of the desired party, and then be directed to them."},"\/plan-features\/directory-assistance-411":{"term":"Directory Assistance (411)","description":"Helps you find out information on the business or individual you are searching for. Rates may apply."},"\/plan-features\/do-not-disturb":{"term":"Do Not Disturb","description":"A useful feature when you do not want to be disturbed. But it simply does not ignore users. Instead, it directs them to your voicemail or other destination."},"\/plan-features\/e911":{"term":"E911","description":"A feature that functions as a VoIP-specific emergency services contact."},"\/plan-features\/fax-email":{"term":"Fax to Email","description":"Easily send a fax by using your email account. This feature helps to save paper, time, and money."},"\/plan-features\/find-mefollow-me":{"term":"Find Me\/Follow Me","description":"Also referred to as Never Miss a Call. Enables calls to be routed to different devices before arriving at your voicemail. This feature is helpful for individuals who often work remotely or are constantly on the go."},"\/plan-features\/group-paging":{"term":"Group Paging","description":"Page an entire team or a select paging group. Paging groups can be configured in your Control Panel."},"\/plan-features\/hd-video-conferencing":{"term":"HD Video Conferencing","description":"High definition video conferencing that connects multiple parties, regardless of where they are located."},"\/plan-features\/hd-voice":{"term":"HD Voice","description":"High definition voice call quality."},"\/plan-features\/hunt-groups":{"term":"Hunt Groups","description":"Incoming calls are routed to numerous extensions, essentially \u201chunting\u201d for an available employee\/representative. Sometimes referred to as \u201ccall treatment\u201d."},"\/taxonomy\/term\/2399":{"term":"Interactive Voice Response","description":"Often abbreviated as IVR. Allows your inbound callers to select options via their keypad in order to be directed to the right person\/department."},"\/plan-features\/local-number-portability":{"term":"Local Number Portability","description":"The ability to take and keep your current phone number when you switch phone service providers."},"\/plan-features\/mobile-app":{"term":"Mobile App","description":"Certain providers offer their own mobile applications that can be used with a smartphone. This way, you can access all of your VoIP features and settings from your mobile device."},"\/plan-features\/mobiledesktop-sync":{"term":"Mobile\/Desktop Sync","description":"The ability for a VoIP provider's mobile app to sync all data and contacts that already exists on your Desktop dashboard or portal."},"\/plan-features\/music-hold":{"term":"Music on Hold","description":"Choose which music or recording your customers hear when they are put on hold."},"\/plan-features\/redial":{"term":"Redial","description":"An important calling feature that lets you instantly call back an inbound caller."},"\/plan-features\/ring-groups":{"term":"Ring Groups","description":"Certain groupings of extensions will ring when a certain number is dialed by an incoming call. Sometimes referred to as Call Hunt."},"\/plan-features\/selective-call-acceptance":{"term":"Selective Call Acceptance","description":"Set up predefined criteria, and only incoming calls that meet these standards will be allowed."},"\/plan-features\/selective-call-rejection":{"term":"Selective Call Rejection","description":"Also known as Anonymous Call Rejection or Selective Call Block, this feature helps keep private or anonymous callers from reaching you."},"\/plan-features\/shared-call-appearance":{"term":"Shared Call Appearance","description":"Similarly to having Multiple Devices on One Extension, this feature lets you have the same number and caller ID across devices."},"\/plan-features\/simultaneous-ringmulti-ring":{"term":"Simultaneous Ring","description":"Also known as Multi-Ring. Allows multiple devices to ring at once. Whichever device gets picked up is where the call is directed."},"\/plan-features\/softphone":{"term":"Softphone","description":"A softphone is a computer application that allows a user to make calls from their computer. Softphones are sometimes referred to as soft clients."},"\/plan-features\/speed-dial":{"term":"Speed Dial","description":"Personalize this feature to quickly dial a number with just the press of a button."},"\/plan-features\/switchboard-software":{"term":"Switchboard Software","description":"An optional add-on, this software enables the user to easily direct, transfer, click-to-dial, or talk to an operator. It also increases visibility and productivity."},"\/plan-features\/telephone-numbers-dids":{"term":"Telephone Numbers (DIDs)","description":"The ability for users within a private PBX to connect to outside lines directly, and vice versa."},"\/plan-features\/third-party-softphones":{"term":"Third Party Softphones","description":"If a VoIP provider's service is compatible with third party softphones. Examples of third party softphones include X-Lite, Zoiper, Twinkle, and more."},"\/plan-features\/unified-inbox":{"term":"Unified Inbox","description":"Get your voicemail, email, and fax all in one spot."},"\/plan-features\/user-portal":{"term":"User Portal","description":"An online portal where employees can get access to their extension-specific settings."},"\/plan-features\/video-conferencing":{"term":"Video Conferencing","description":"Partake in online video meetings with multiple users, regardless of their location."},"\/plan-features\/virtual-extensions":{"term":"Virtual Extensions","description":"Also referenced as virtual numbers, a virtual extension is a number that forwards to another number, and is a powerful tool for unifying a business. Virtual extensions are helpful for keeping remote employees part of the same phone system."},"\/plan-features\/virtual-fax":{"term":"Virtual Fax","description":"Send and receive faxes over your VoIP connection."},"\/plan-features\/visual-voicemail":{"term":"Visual Voicemail","description":"A more user-friendly version of voicemail, this feature lets you view a list of your voice messages and settings via your Desktop or mobile app. Easily listen to, move, delete, or transcribe your voicemails here."},"\/plan-features\/voicemail":{"term":"Voicemail","description":"A service that allows you to receive, listen to, save, and delete messages, as well as play certain greetings for specific calls."},"\/plan-features\/voicemail-email":{"term":"Voicemail to Email","description":"Turns your voicemails into written texts and forwards them to the appropriate email address. It also organizes your voicemails for easy access."},"\/plan-features\/voicemail-transcription":{"term":"Voicemail Transcription","description":"Have your voicemail messages converted to either an email or text message for easy reading. "},"\/plan-features\/whisper":{"term":"Whisper","description":"When you are listening in on a call, you can \u201cwhisper\u201d to the agent or caller on your end to provide helpful feedback or insight (which the other caller will not hear)."},"\/voip-related-terms\/analog-adapter":{"term":"Analog adapter","description":"Connects to a standard phone to let you make calls over the Internet."},"\/voip-related-terms\/bandwidth":{"term":"Bandwidth","description":"Synonymous with data transfer rate, bandwidth references the amount of data that can be carried over a connection. It is one of the factors that affects your network performance."},"\/voip-related-terms\/broadband":{"term":"Broadband","description":"A type of high-speed Internet service that can be connected to in numerous ways (think DSL, Cable, Satellite, etc.)."},"\/voip-related-terms\/clipping":{"term":"Clipping","description":"Used to describe call quality. When a call comes through and sounds disjointed or \u201cchoppy\u201d, consumers describe it as voice clipping."},"\/voip-related-terms\/codec":{"term":"Codec","description":"A technical term relating to data compression\/decompression. Codec helps to shrink data packets for faster transmission across the Internet.\r\n\r\n "},"\/voip-related-terms\/compression":{"term":"Compression","description":"Used in VoIP in order to reduce the size of voice packets and thus improve the effectiveness of transmission."},"\/voip-related-terms\/conference-bridge":{"term":"Conference Bridge","description":"An extended version of a conference call. The conference bridge feature is usually available for an additional fee, and allows for a conference call with 3+ participants.\r\n\r\n "},"\/voip-related-terms\/connection":{"term":"Connection","description":"Your internet access. The speed and strength of your internet connection will determine your VoIP call quality."},"\/voip-related-terms\/consistency-service":{"term":"Consistency of Service","description":"Whether or not your Internet connection is constant. Good consistency of service is very important with a good Internet connection. If you play computer games, you might think of Consistency of Service like Ping."},"\/voip-related-terms\/download-speed":{"term":"Download Speed","description":"How fast you can download a file from the Internet. Measured in bytes per second."},"\/voip-related-terms\/fair-usage-policy":{"term":"Fair Usage Policy","description":"Used when referencing plans that are deemed as \"Unlimited\". The Fair Usage Policy states that there is actually a limit to \"unlimited\" and that users will be charged or have their service terminated for exceeding this threshold of data usage."},"\/voip-related-terms\/gateway":{"term":"Gateway","description":"A device that utilizes VoIP protocols in order to transmit and receive VoIP communications."},"\/voip-related-terms\/hot-desking":{"term":"Hot Desking","description":"A specific type of workspace where employees share a space and either log into a virtual desktop or bring their own computers."},"\/voip-related-terms\/internet-congestion":{"term":"Internet Congestion","description":"When your Internet is slow, it could be the result of Internet congestion. Internet congestion happens when multiple programs and devices are competing for your bandwidth, thus slowing down your overall speed."},"\/voip-related-terms\/internet-protocol":{"term":"Internet Protocol","description":"A series of rules that make for orderly communication. They help phones and calls to connect over the Internet."},"\/voip-related-terms\/ip-phone":{"term":"IP Phone","description":"Used in VoIP systems, an IP phone enables inbound and outbound calls over an IP network (like the Internet)."},"\/voip-related-terms\/jitter":{"term":"Jitter","description":"Think of this as your Internet connection's pulse. A low pulse is healthy and means your connection isn't frequently interrupted. Jitter greatly affects the delay in your phone call and could be the reason for poor call quality."},"\/voip-related-terms\/lag":{"term":"Lag","description":"Also referred to as high latency, lag is essentially a delay in your connection.\r\n\r\n "},"\/voip-related-terms\/modem":{"term":"Modem","description":"A device that acts as the connector between your computer and the Internet. Usually paired with a router to make for a secure in-home computer network."},"\/voip-related-terms\/mos-score":{"term":"MOS Score","description":"Stands for Mean Opinion Score. 1 is bad, 5 is excellent. MOS measures how well the sound of your voice is compressed and decompressed. It is a rough measure of sound quality. 4.1 is typical for the most standard VoIP protocol (G.711).\r\n\r\n "},"\/voip-related-terms\/packet-loss":{"term":"Packet loss","description":"Measures how many packets of data get lost during a transmission. Too much packet loss can mean a whole host of network problems are occurring, and could result in a choppy phone call.\r\n\r\n "},"\/voip-related-terms\/ping":{"term":"Ping","description":"Tests the reaction time and responsiveness of your connection. Ping is used to determine how responsive your connection is.\r\n\r\n "},"\/voip-related-terms\/softphone":{"term":"Softphone","description":"A phone or piece of software that is specifically used to make calls over the Internet."},"\/voip-related-terms\/softswitch":{"term":"Softswitch","description":"A database of users and phone numbers that directs calls to available lines\/extensions."},"\/voip-related-terms\/telecommuting":{"term":"Telecommuting","description":"The option to work remotely but still have access to your VoIP phone system and features.\r\n\r\n "},"\/voip-related-terms\/unified-communications":{"term":"Unified Communications","description":"Oftentimes refers to all the types of call, multimedia, and call management functions that can be controlled by a user."},"\/voip-related-terms\/upload-speed":{"term":"Upload speed","description":"How fast you can upload (put) a file to the Internet. Measured in bytes per second. For VoIP, you want at least 80 kilobytes per second (80,000 bytes or .08 megabytes per second) to ensure that you can make calls without interruption."}}