In its infancy, there were only a few providers and household names in the Voice over Internet Protocol (VoIP) industry. VoIP was introduced in 1995 with a company called VocalTec and their product...
Jun 12, 2024
VoIP Innovations vs Star2Star Communications
Compare VoIP Innovations vs Star2Star Communications. Find out whether VoIP Innovations or Star2Star Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of VoIP Innovations and Star2Star Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 9 Reviews
- 7 Reviews
Overview:
VoIP Innovations is an industry-leading wholesale VoIP provider that offers DID, origination, termination, and E911 services. The company distributes these quality services to carriers, calling card companies, call centers, and resellers around...
Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...
Provider Info
- Website: www.voipinnovations.com
- Headquarters Country: United States
- Founder Year: 2008
- Website: star2star.com
- Headquarters Country: United States
- Founder Year: 2006
Plans Available*
- N/A
- Basic UC Bundle - N/A
- Premium UC Bundle - N/A
- Professional UC Bundle - N/A
- Starter UC Bundle - $10.99
Users Average Rating
Recent User Reviews
I've used VoIP Innovations 4 years ago and had to use another trunking provider due to cost. We recently moved our services back after VoIP Innovations agreed to match our current pricing. Service is miles better than the other provider. Routes are better and overall call quality. We also have a lot more features then we had before too. Ability to let our customers update their cnam, SMS, and DID grouping just to name a few. Don't underestimate the ability to get support via chat 24/7. We are pleased to be back, and wish we never left.
Quality of service and support is excellent. Super easy to work with and always quick to resolve any issues. Tech support is very knowledgeable, helpful and considerate. They have certainly been a part of the success of our company.
I am not only a Star2Star Dealer, but I have been using them in my office for 5 Years and have had no problems. Support has always been great, but I tell my customers, I am the first call for support. I have never charged a customer for a warranty repair, the only time I might charge a customer is if they do an add move or change that requires me to go on-site. All changes I can do online I do at no charge. The one thing I seem to find about all of the negative reviews, is they have problems with their dealers not providing the service they should. I am sorry you have that experience with your dealer. But I would recommend that if your dealer is not providing you the service you need, and they are charging for warranty repairs, call Star2Star and ask to have your account moved to another dealer because your dealer is not providing you the service you should be getting. Star2Star will act. And if they can't resolve things with your dealer, they will put you under another dealer that will take care of you.
I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
