Aptela
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2% recommend this provider to a friend.
Availability: United States
Founded in: 2005
"You won't find a better provider out there. I have looked!"
by Mike B.
Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.
Aptela offers two distinct business VoIP plans: Business VoIP and Mobile Plans. Business VoIP offers a wide array of features and phone service; the goal is to be a complete office solution. Mobile plans offer a cheaper alternative, allowing you to include your most mobile employees within your company’s PBX. Each plan includes a wide variety of features, and Business VoIP plans include inter-office communication and faxing for free.
Business VoIP comes in three flavors: VoIP Unlimited, VoIP Professional, and VoIP Basic. Each plan is scaled to your needs. VoIP Basic offers phone service when you need it at 2.5 cents a minute; VoIP Professional offers 250 minutes a month for a modest monthly increase; and VoIP Unlimited offers just that: unlimited nationwide calling.
Unlimited Calling
Unlimited nationwide local and long-distance, and faxing. Free customer VoIP training webinars.
Key Features:
- Unlimited local and long distance
- VoIP Training webinars
- Easy customization
PBX - Unlimited Calling Plan
The unlimited calling plan offers long distance and local calling, plus VoIP faxing.
Key PBX Features:
- Unlimited local and long distance
- VoIP training webinars
- Easy customization
SIP Trunking - Unlimited Calling Plan
Get unlimited local and long distance calling. Faxing is included.
Key SIP Trunking Features:
- Unlimited local and long distance
- VoIP training webinars
- Easy customization
Basic Info
- Monthly Fees: $29.99
- Cancellation Fees: $0.00
- Setup Fees: $0.00
- Long Distance: $0.00/min
- Shipping: $0.00
- Other Fees: N/A
Available Features
- Call Blocking
- Conference Calling
- Fax Capabilities
- Faxes to Email
- Call Forwarding
- Call Hold
- Call Transfer
- Music on Hold
- Caller ID with Name
- Call Waiting Disable *70
- Call Waiting ID
- Distinctive Ring
- Do Not Disturb
- Muti Lind User
- Multiple Users
- Area Code Selection
- Extra Number (Virtual Numbers)
- Toll Free Numbers
- BYOD (Bring Your Own Device, SIP)
- Call Messaging
- Enhanced Voice Mail
- Voice Mails Emailed to You
NOTE: International rates displayed are based on calls made from US.
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arian503
Member since: Nov 2009
xxx.xxx.219.141
Points: 0
THE BEST VOIP CO OUT THERE
Posted on: Nov 02, 2009Reliability, service, support
None
We are an inurance agency. We signed up with Brandon Brennan when he called us because of his promise of good support, great pricing and hardware. From day 1 he has followed through. He goes above and beyond every time we call. He is the first "sales guy" that doesn't pawn us off on tech support he actually takes the time to walk us through getting our problem corrected.
I highly recommend Brandon and Aptela. They are amazing!
to a friend.
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b4volley
Member since: Oct 2009
xxx.xxx.80.224
Points: 1
Aptela Rating
Posted on: Oct 22, 2009Solid company, the phones work, my sales rep is still there! (how often can you say that in the "new" tech world)
Platform needs a little updating to suite my call center needs. I can't see "parked" calls in our queue from the phone (you have to look at an app on your monitor to accomplish). My rep says they are coming with a new platform soon, we'll see if it addresses that issue, as some of the old voip systems we used were able to accomplish this.
I have used 4 companies to provide voip service over the past 6 years. Aptela has been the most reliable one to date. All the others have sucked with regards to reliability and CS. Granted this was 4-6 years ago and the roll out in technology was fairly new to most companies. As the owner of a small-medium size delivery business that is open 24 hours a day, we count on our phones bein "up" all the time. They have done a decent job accomplishing, with only a few short outages over the past 3 years. Other companies that we had dealt with would have outages for hours with no ability to get in touch with CS when this would occur. Customer service is good (they answer their phones...not all do you know!) I wish some things were easier, such as assigning new people to a phone or adding different line appearances, which require a cs call, though they are happy to help. I would and have refered them to others.
to a friend.
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mbernoski
Member since: Oct 2009
xxx.xxx.110.53
Points: 21
Long history here folks...
Posted on: Oct 22, 2009Call quality, reliability, FEATURES, price competitive, use of low cost Polycom phones with autodeployment behind standard DHCP, best multi-site or remote sales office integration available.
Potential feature set is so robust it can be a bit overwhelming at first and because of this some people don't take advantage of everything that is there.
I am an IT integrator and have been using Aptela for 4 years now both internally and for many clients. I have evaluated all the service offerings available and as a business VOIP platform they stand head and shoulders above the rest. They are price competitive but the real value is from the feature set they deliver. Businesses are able to use these features to change business processes and flows, resulting in increased productivity per employee and most importantly more customer responsiveness. I have clients who have saved 5x the cost of the entire phone bill in productivity increases while still saving a bit of money versus old style copper lines. The call quality and reliability is good, the customer service and support is better than the Bell companies, and the flexibility of deployment across geographic regions using consumer grade DSL or cable modems is something that many VOIP providers simply cannot do. You won't find a better provider out there. I have looked! - Mike B.
Would recommend to a friend.
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Cara Myers
Member since: Oct 2009
xxx.xxx.196.212
Points: 0
Service and Quality Review
Posted on: Oct 17, 2009service, low cost for a lot of functionality, easy to make changes
may be some minor glitches on intial set up of new phones but resolved quickly
I have been an Aptela Customer for several years now and I am very satisfied with the service. Aptela offers a lot of value for the cost and the functional flexibility and variety have made a big difference in our business being able to become more virtual and to project a professional image. As a small business owner, I don't have a lot of time to deal with infrastructure issues so having a reliable phone service that could get up and running quickly and then remain reliable is critical to our success. Of course, nothing is perfect but I have found the people at Aptela to be very responsive to fix problems and also make suggestions and educate me on how to utilize my services better. I have recommended Aptela to a number of other business owners and will continue to do so.
to a friend.
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Robin
Member since: Aug 2009
xxx.xxx.178.187
Points: 0
Perfect Solution for My Law Office
Posted on: Aug 06, 2009Lots of Powerful Features, Affordable, Easy to Get Started
Had to buy IP Phones
Aptela offers a great solution for a law office like mine. I've recommended Aptela to a bunch of my buddies. When I first got service from them, I had no idea about all of the features I could take advantage of. My favorite feature is the ability to flip calls from my handset to my mobile phone and vice versa.
People out there are always talking about support for all of these VoIP vendors. My experience is that you get better support than you'd ever see from the "big guys" and with Aptela, they provide a ton of information online as well so most of the time I can just look something up if I need to make a change.
The more I use it, the more I like it. Highly recommend it for any business.
to a friend.
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dragonboy
Member since: Jul 2009
xxx.xxx.181.144
Points: 0
Hated my service before I even was able to use it.
Posted on: Jul 02, 2009Phone came setup easy to use.
Lots, Takes Forever, Hard to get ahold of, Long hold times, Hidden charges (Expensive service)
Had to order local phone numbers took an entire month. I would have to leave multiple messages and emails before anyone would respond. Everyone was always on Vacation and never able to help. Hidden Cost that Never was told about until I recieved my bill. Which was before I ever recieved my phone number. Had to refax billing information because they refused to fix it over the phone.
to a friend.
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floridaBrad
Member since: Jun 2009
xxx.xxx.174.200
Points: 0
Solid company
Posted on: Jun 27, 2009Price, customer service very attentive
Confusing set up
I have been a customer for 4 months now, Aptela is always there to answer any questions, no matter what time it is. Last night I called at 9pm (EST) and they were there for me. Solid company!
to a friend.
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SHill2107
Member since: Jun 2009
xxx.xxx.68.160
Points: 0
Best VoIP company yet
Posted on: Jun 27, 2009Customer service reps are very knowledgable,price is good, connection good.
none
We have recently switched from In Talk to Aptela, in high hopes of better customer service and price. I strongly recommend Aptela! Based in AZ, we have many connection problems, none with Aptela. The switch was very easy and there were no set up fees, Aptela is something to look into.
to a friend.
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adamrinella
Member since: Jun 2009
xxx.xxx.133.132
Points: 0
Great service and pricing.
Posted on: Jun 18, 2009I have used Aptela for my office for months now and never had a problem. Their pricing is very reasonable and customer service has been fantastic. I will continue Aptela for a long time to come.
to a friend.
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carliene09
Member since: Jun 2009
xxx.xxx.64.63
Points: 0
Great service, definitely recommeded
Posted on: Jun 18, 2009Customer service, prices, connection
none.
Just started using Aptela's service, my cousin is also a customer. Easy to use, great customer service!! Check out Aptela!
to a friend.
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